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Employee
Training
Research
has shown that employee commitment to their employer increases
if the organization invests in their development. The return on
your investment in your human and intellectual capital of your
workforce will ensure that employee training is the most cost-effective
method to invest in the future of your employees and your organization's
success.
The
employee training topics outlines below are available in 1/2 or
full-day programs and may be combined into multi-day programs to
"certify" employee participation for career growth.
Supervisors,
Managers & Leaders
| Class
Title |
Understanding
Personal Style |
| Purpose
and Scope: |
Attendees
will learn how to use their natural "style" to succeed
as a leader by utilizing the DISC behavioral profiling tool.
Once
managers learn how to understand behavioral indicators, they
will increase their ability to recruit, retain, and motivate
their staff while increasing their productivity. |
| Suggested
Audience: |
Supervisors,
Managers, Team Leaders, Executives |
| Class
Length: |
Offered
in full day format only. |
| Class
Title: |
Hiring For
Success |
| Purpose & Scope: |
Attendees
will learn how to match the best applicant to any job opening
and how to make each interview a focused success. Attendees
will learn the hiring process from planning the interview,
complying with employment law, using DISC to assess the candidate's
past and future job performance capabilities to predict his/her
future success with your organization. |
| Suggested
Audience: |
Supervisors,
Managers, Team Leaders |
| Class
Title: |
Management
in the Age of Litigation |
| Purpose and Scope: |
Attendees
will learn how to avoid the legal pitfalls of staff management
and apply
legally defensible best practices to protect
the organization and themselves. This session will provide an
overview of employee discrimination/EEO, Family & Medical
Leave Act (FMLA), Americans with Disabilities Act (ADA) and
any applicable
state or local legislation. |
| Suggested Audience: |
Supervisors, Managers, Team Leaders, Executives |
| Class Title: |
Coaching for Success |
| Purpose and Scope: |
Attendees
will learn how to motivate their employees and increase their
productivity for your business. This session will focus
on the fundamentals of effective coaching and successful performance
counseling while attendees learn how to customize their style
for different employees. |
| Suggested Audience: |
Supervisors, Managers, Team Leaders, Executives |
Supervisor "Tool
Kit"
| Class Title: |
Management Skills for New Supervisors |
| Purpose and Scope: |
Attendees will learn how to make the transition from team member
to supervisor while learning how to plan, delegate, communicate,
organize and monitor staff performance. Units include: managing
a diverse workforce, communications tools, coaching for team
performance, and managing the performance appraisal process.
(Combine with Understanding Personal Style) |
| Suggested Audience: |
Newly appointed or prospective supervisors |
| Class Length: |
Offered in full-day format only. |
Manager "Tool
Kit"
| Class Title: |
Now You're
Moving into Management! |
| Purpose & Scope: |
Attendees will learn how to make a successful transition to
the strategic focus of a manager role. Units include: how to
build alliances in the organization, how to align organizational
goals with your departments, how to delegate and mentor effectively
and the difference between vision and goals. (Combine with Understanding
Personal Style) |
| Suggested Audience: |
Newly appointed or prospective managers |
| Class Length: |
Offered in full-day format only |
Leadership "Tool
Kit"
| Class Title: |
Enhancing Executive Leadership |
| Purpose and Scope: |
Attendees will learn how to build a leadership style that will
further enhance their ability to lead an organization in today's
rapidly changing environment. Units include: understanding your
leadership challenges, motivating a management team, understanding
emotional intelligence and defining mission, vision, and values.
(Combine with Understanding Personal Style) |
| Suggested Audience: |
Managers with Executive Leadership Responsibility |
| Class Length: |
Offered in full-day format only |
Specialized and Advanced Program
| Class Title: |
Diversity and Valuing Differences |
| Purpose and Scope: |
Attendees
will develop a better understanding of the cultural and ethnic
differences in today's workforce, learn effective
approaches to resolving conflict, understanding the communications
challenges, adapting personal style to value differences and
creating an inclusive work environment. |
| Suggested Audience: |
Supervisors, Managers, Team Leaders, Executives |
| Class Title: |
Retaining and Reorganizing the Stars in Your Organization |
| Purpose and Scope: |
Attendees will learn how to motivate and retain their employees
by the use of appropriate and timely retention and recognition
strategies. Learn how to structure a program for your organization
or your department that provides effective rewards while staying
within budgetary requirements. |
| Suggested Audience: |
Supervisors, Managers, Team Leaders, Executives |
| Class Title: |
Resolving Conflict in the Workplace |
| Purpose and Scope: |
Attendees will learn the people skills to successfully manage
conflict in the workplace, how to respond to conflict while maintaining
productivity, and identifying conflict styles. |
| Suggested Audience: |
Supervisors, Managers, Team Leaders, Executives |
| Class Title: |
Managing through Change |
| Purpose and Scope: |
Attendees will learn how to facilitate, implement and manage
the rapidly changing work environment. Topics include: developing
a change management plan, how to lead change and ensure success
and how to assess results. |
| Suggested Audience: |
Supervisors, Managers, Team Leaders, Executives |
Specialized Employee Programs
| Class Title: |
Outstanding Customer Service |
| Purpose and Scope: |
Attendees will
learn the difference between service success and service failure
and how to ensure your organization's success,
handle conflict, diffuse angry customers and keep your cool. |
| Suggested Audience: |
Employees in Customer Service Roles |
| Class Title: |
Negotiate to Win |
| Purpose and Scope: |
Attendees will
learn the basics of the negotiation process including knowing
when to negotiate, understanding the win-win concept and
the importance of planning. |
| Suggested Audience: |
All Employees
in Negotiation Roles |
| Class Title: |
Problem Solving Using the 4-Step Process |
| Purpose and Scope: |
Attendees will learn how to identify problem solving steps,
implement an improvement process and use problem solving tools
and create an action plan. |
| Suggested Audience: |
All Employees |
| Class Title: |
Project Management for Non-Technical Professionals |
| Purpose and Scope: |
Attendees will learn how to create a project plan, stay focused
on goals, establish priorities and utilize tools for organization. |
| Suggested Audience: |
Project Managers & Team Leaders |
| Class Title: |
Effective Meeting Management |
| Purpose and Scope: |
Attendee will learn how to eliminate endless meetings while
improving the team's communication, productivity and effectiveness. |
| Suggested Audience: |
All Employees |
| Class Title: |
Organization and Time Management |
| Purpose and Scope: |
Attendees will learn how to organize their time, projects and
space for optimum success, how to set priorities and how to say
"no." |
| Suggested Audience: |
All Employees |
| Class Title: |
Using Style
to improve Sales Success |
| Purpose and Scope |
Attendees will learn how to utilize style into the selling
process to increase their lead funnel and close sales in person,
or by telephone. (Combine with Understanding Personal Style) |
| Suggested Audience: |
Employees with Sales Roles |
| Class Title: |
Building a High Performance Team |
| Purpose and Scope: |
Attendees will learn how to create, coach, and mentor a high
performance team, how to stay on track, delegate tasks and avoid
employee burnout. |
| Suggested Audience: |
Team Leaders |
Specialized
Business Operations Programs - NEW
| Class
Title: |
Disaster
Planning & Business Recovery - "Learning from the
Past and Preparing for the Future" |
| Purpose
and Scope: |
Attendees
will learn how to protect their company before and after a
disaster. Areas covered include: how to set up your employee
communication, protect your data assets and ensure that you
are financially protected to recover from a disaster. |
| Suggested
Audience: |
Executives,
Managers, and those responsible for Disaster Recovery Planning |
| Class
Title: |
Understanding
Fleet Safety |
| Purpose
and Scope: |
Attendees
will learn best practices for hiring, utilizing motor vehicle
records, Department of Transportation compliance, defensive
driving
and accident investigation techniques. |
| Suggested
Audience: |
Business Owners, Executives, Team Leaders |
| Class
Title: |
Accident Investigation & Fraud
Prevention |
| Purpose
and Scope: |
Attendees
will learn best practices and techniques for accident investigation
and how to protect your company from accident and workers’ compensation
fraud. |
| Suggested
Audience: |
Business Owners, Executives, Team Leaders |
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